Support Center

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Multiple ways to get help, tailored to your needs and plan level.

Quick Help

Support Form

Submit account, deployment, and exchange support requests from one place

All plans

All Plans

Email Support

Best for detailed troubleshooting and account questions

All plans

Enterprise

Priority Routing

High-severity and enterprise requests are escalated with priority handling

Enterprise only

Free

Documentation

Comprehensive guides and tutorials

Self-service

Frequently Asked Questions

Find quick answers to common questions about QuantumEdge.

Getting Started

Account & Billing

Security & Safety

Technical Issues

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How can we help you?

Choose Your Support Channel

Support Form

Email Support

Priority Routing

Documentation

Frequently Asked Questions

Getting Started

How do I create my first trading strategy?

What exchanges does QuantumEdge support?

Do I need coding experience to use QuantumEdge?

Account & Billing

How does plan billing work?

Can I change my plan later?

What payment methods do you accept?

Security & Safety

How secure is my API key?

What happens if QuantumEdge servers go down?

Can QuantumEdge withdraw funds from my exchange?

Technical Issues

My strategy isn't executing trades. What should I check?

How do I report a bug?

Why isn't my strategy executing any trades?

Still Need Help?