Lost MFA device
You cannot complete sign-in because your authenticator device is unavailable.
Last updated 2026-05-13
Symptoms
- MFA challenge cannot be completed
- Recovery codes unavailable
Likely causes
- Device loss
- Authenticator app reset
- Codes not stored
Why this happens
MFA blocks access by design to protect account security boundaries.
Recovery steps
- Attempt recovery code flow first.
- If unavailable, submit support ticket with account email and identity context.
- After recovery, rotate credentials and review active sessions.
Escalation path
- Identity-verified manual recovery may be required.