QuantumEdgeSign in

Troubleshooting Guides

Step-by-step diagnostics for common deployment, exchange, auth, and notification failures.

Deployment

Deployment auto-paused

Deployment entered AUTO_PAUSED due to repeated failures or risk triggers.

Order rejected by exchange

Exchange rejected one or more orders during deployment execution.

Exchange

Exchange disconnected

Kraken connection is disconnected and deployment execution is impacted.

API permissions invalid

Key scopes do not satisfy QuantumEdge trade-only execution requirements.

Exchange rate limited

Kraken throttled request throughput and execution responses are delayed.

Exchange authentication expired

Connected API credentials are no longer valid.

Authentication

Session expired

Current session is no longer valid and re-authentication is required.

Security

Lost MFA device

You cannot complete sign-in because your authenticator device is unavailable.

Notifications

Expected notification not received

Event occurred but expected alert was not seen.

Authentication or support email not arriving

Verification/reset/support emails are delayed or missing.

Portfolio

Portfolio appears stale

Portfolio freshness indicator shows stale or delayed data.