Expected notification not received
Event occurred but expected alert was not seen.
Last updated 2026-05-13
Symptoms
- Missing in-app or email alert
- Operational event has no visible notification
Likely causes
- Category disabled in settings
- Delivery delay
- Provider filtering
Why this happens
Notification delivery depends on preferences and channel availability.
Recovery steps
- Check settings notification toggles.
- Confirm event appears in notification center history.
- Verify email address and spam filtering.
Escalation path
- Open a ticket with event timestamp and expected category.