Support Docs/Subscription & Billing/Subscription state guide

Subscription state guide

Subscription & Billing · Last updated 2026-05-13

How trial, active, past-due, grace, and expired states affect deployments.

TRIAL

Full trial entitlements are active within plan limits.

ACTIVE

Paid subscription is healthy and operational limits are enforced by plan.

PAST_DUE

Payment action is required. Warnings appear before harder restrictions.

GRACE

Temporary window to resolve billing issues before expiration behavior applies.

EXPIRED

Trading entitlements are restricted until subscription is restored.

CANCELED

Cancellation behavior depends on billing period and state transitions.

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