How support works at QuantumEdge
Getting Started · Last updated 2026-05-13
Ticket workflow, expected response behavior, and how to provide high-signal issue reports.
Before opening a ticket
- Collect deployment ID, exchange state, and timestamp.
- Check incidents and troubleshooting guides first.
- Capture screenshots when behavior is visual.
Ticket lifecycle
Open means submitted and queued for triage. In progress means active investigation. Resolved means mitigation or fix provided. Closed means the thread is complete.
What support can and cannot do
Support can investigate platform behavior, state transitions, and integration issues.
Support cannot move funds, alter Kraken account ownership, or provide financial advice.