Support Docs/Operational Guidance/Platform halt guide

Platform halt guide

Operational Guidance · Last updated 2026-05-13

What a platform halt means, what pauses automatically, and how recovery is communicated.

What HALTED_PLATFORM means

A platform halt is a safety action to suspend new trading operations during severe incidents.

During a halt

You can still review status, alerts, and support resources. New deployment actions may be restricted until incident recovery.

Recovery and communication

Follow status updates and incident notifications. Resume actions only after the incident is marked recovered.

Still need help?

Open a support ticket with deployment IDs, timestamps, and screenshots for faster investigation.