Support Docs/Security & Account Protection/MFA and account recovery

MFA and account recovery

Security & Account Protection · Last updated 2026-05-13

How to set up MFA correctly and recover access safely if a device is lost.

MFA setup expectations

Use an authenticator app and store recovery codes offline. Do not rely on a single device without backups.

If you lose your MFA device

Use recovery methods first. If those fail, open a support ticket for identity-verified recovery.

Session security

Revoke unknown sessions immediately from security settings after account recovery.

Still need help?

Open a support ticket with deployment IDs, timestamps, and screenshots for faster investigation.