Support Docs/Operational Guidance/Notification system guide

Notification system guide

Operational Guidance · Last updated 2026-05-13

Notification categories, delivery channels, and what to do when an alert is missing.

Notification categories

Notifications cover deployment events, exchange connection changes, incidents, policy updates, and operational warnings.

Trade fills

Trade fill alerts notify you when deployments complete buy or sell orders.

Trade rejections

Trade rejection alerts are sent when exchange order requests fail validation or execution.

Platform incidents

Platform incident alerts cover service degradation, halted workflows, or operational advisories.

Exchange disconnects

Exchange disconnect alerts fire when Kraken access is interrupted, expired, or permissions drift.

Risk limit hits

Risk limit alerts notify you when daily stop, exposure caps, or loss breakers are triggered.

Deployment errors

Deployment error alerts indicate runtime failures requiring review before execution continues.

Policy updates

Policy update alerts cover terms, privacy, and risk-disclosure changes that may require re-consent.

System alerts

System alerts include account, security, and platform-level messages that need attention.

Delivery channels

Primary channels are in-app notifications and configured email delivery.

Delivery timing may vary based on provider status and account-level settings.

If you did not receive a notification

  • Check notification preferences in Settings.
  • Confirm email provider and spam filtering behavior.
  • Review in-app history for the underlying event timestamp.

Still need help?

Open a support ticket with deployment IDs, timestamps, and screenshots for faster investigation.