What is QuantumEdge?
QuantumEdge is non-custodial trading software that connects to your Kraken account using trade-only API credentials.
Support FAQ
Fast answers grouped by topic. For deeper detail, each answer links to the related guide.
Beginner
Core account and product basics for new users.
Do you hold my money?
No. Your funds remain on Kraken. QuantumEdge does not custody assets and does not initiate withdrawals.
Which exchanges are supported?
Kraken is the currently supported live exchange surface.
How do I sign up?
Create an account, verify your email, complete security and policy steps, then connect Kraken before deployment.
Operational
Runtime behavior, pauses, and account-state questions.
What does AUTO_PAUSED mean?
AUTO_PAUSED is a safety state triggered by repeated failures or risk controls.
What is the difference between PAUSED and AUTO_PAUSED?
PAUSED is user initiated. AUTO_PAUSED is system safety initiated after adverse runtime conditions.
Can I edit risk parameters for a running deployment?
Risk changes depend on the deployment and state. Review deployment controls and validate effects before resuming.
Deployment
Deployment flow, allocation rules, and strategy runtime expectations.
How long does deployment take to start?
Deployments pass validation and runtime preparation before entering RUNNING. Duration varies by current exchange and platform conditions.
What if my allocation exceeds available Kraken balance?
Allocation is validated against available balance and plan constraints. Invalid allocations are blocked before runtime.
Can I run multiple deployments of the same strategy?
Yes, if your plan allows it and each deployment is configured within allocation and risk boundaries.
Exchange
Kraken key scopes, auth rotation, and connection-state behavior.
How do I generate Kraken API credentials?
Create a key in Kraken with query/trade scopes and disabled withdrawal permissions, then connect it in QuantumEdge.
Why are withdrawal-enabled keys rejected?
Withdrawal scope conflicts with the non-custodial trust model and is blocked for safety.
Can I rotate my API keys?
Yes. Create a new key first, reconnect QuantumEdge, then revoke old credentials in Kraken.
Billing
Subscription state behavior and account access implications.
How do I cancel?
Use subscription controls in settings. State effects depend on your current billing phase.
What happens during a failed payment?
Account can move through PAST_DUE and GRACE before EXPIRED restrictions apply. You are notified as state changes.
Will deployments stop if my subscription expires?
Deployment entitlements are restricted when subscription state is EXPIRED.
Security
MFA, sessions, account recovery, and trust boundaries.
Is MFA required?
MFA is a core account protection control and required for sensitive flows.
What if I lose my MFA device?
Use recovery options first; if unavailable, contact support for identity-verified recovery.
How do I sign out of other devices?
Use session controls in settings to revoke active sessions you do not trust.
Can I request my account data export?
Yes. Data export availability follows current platform controls and policy boundaries.